Extelligence Internet Services recognizes that any company is only as strong as its customer service team, regardless of whether the company is an industry leader or a niche retailer still distinguishing themselves from other sites. If a customer has to wait on hold for twenty minutes or feels their inquiry has not been responded to in a timely manner, that feeling can tarnish an otherwise glowing opinion of a transaction. By providing comprehensive, fully-integrated customer service options for our clients, we ensure that the needs of each client and customer base are met quickly and with the highest level of customer satisfaction.

Given our Blackberry and iPhone culture, consumers want immediate resolution to their issues. For a company of any size, finding and training staff to handle the incoming email communications can be difficult. The job is typically high-turnover, as it is demanding and leaves little room for error. We at EIS are pleased to offer an alternative to building an internal customer service team, which is an expensive venture that can take many months. With our expert team handling every customer contact, our clients can rest assured that our unflappably pleasant staff of customer service professionals will handle all customer service issues-from addressing purchasing and website support problems to resolving shipping issues and complaints-with aplomb and good grace, addressing each customer with the respect and courtesy their position deserves. This allows our clients to focus their efforts on growth and improvement, rather than day-to-day service issues that can so often distract from big-picture development.

In addition to simply responding to inbound requests, our customer service team will compose and send mass-mailings as needed. These mailings range from advertisements targeted to a specific demographic within the customer base to recalls and other complex, highly-sensitive issues. Our agents also closely monitor changes and trends in volume and content of emails, often allowing us to isolate issues within our client's systems before they themselves are aware of them, such as quality issues or computer systems failures causing issues for customer orders. This proactive approach helps us ensure our clients can meet their customers needs and correct issues as they arise with little disruption to the customers.

In some ways, Extelligence Internet Services is a customer service company which happens to do SEO (search engine optimization). We understand fully that a happy customer is a verbose customer and an unhappy customer is especially talkative. We seek to improve your brand or website by offering unparalleled customer service of many varieties, increasing the positive association and frequency of mentions for that site or brand. Your company provides the best it can - let's help you get it the attention and praise it deserves. Contact us today!